Return of Goods Policy
Under the Consumer Rights Act 2015 you can cancel your order up to 14 days after it is delivered. You don’t need to give a reason for cancelling.
Do not return Goods to us without following the steps below. We will not be liable for any Goods returned to us that do not follow this procedure.
1. You have a statutory duty to take reasonable care of the Goods whilst they are in your possession and up until the time when the Goods are physically returned to us. Notwithstanding any rights you have as a "consumer" under the Consumer Contracts Regulations 2013 ("The Regulations") in relation to cancellation of an order or returning Goods to us, if any damage is caused to the Goods whilst they are in your possession, we may have a claim against you for breach of that statutory duty.
2. Before returning any Goods to us we request that you contact us in writing or by e-mail at to inform us that Goods are being returned and to obtain a return reference number.
3. In returning the Goods to us we request that you comply with the following requirements:
4. you state your original order reference number on any correspondence sent with the returned Goods to assist us in dealing with any refund efficiently;
5. return all the original packaging where possible to do so;
6. ensure that the Goods are packaged securely taking all measures where possible to prevent damage in transit;
7. on the outside of the parcel packaging, clearly mark the returns reference number and our postal address.
For example:
Returns Reference Number 123456789
Pactrol Controls Ltd,
Unit 3 Antler Court,
The 3 Sisters Enterprise Park,
Ashton In Makerfield,
8. Except where otherwise agreed, you are responsible for returning the Goods to us. We ask that you please ensure that you obtain adequate proof of delivery as we will not be liable for any Goods that are lost or damaged in transit.